PLANET HOOP

Hoop classes and workshops

 

Workshops are non-refundable and non-transferable.

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Customers are kindly required to ensure they have all the information about the session in advance, such as time, location and other conditions specified upon booking​.​

 

Changes by Planet Hoop - We reserve the right to make alterations to classes booked with us. This is very rare, but sometimes necessary due to circumstances beyond our control. If a change has to occur, we will offer an appropriate alternative. If however none of the alternatives are convenient, you will have a full refund.

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If a class or course are cancelled due to COVID restrictions, you will be entitled to a full refund. You will have the opportunity to remain in credit for when the sessions are due to resume.

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Payment can only be made online. We do not accept cash payments at this time.

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Event Workshops and Entertainment

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Cancellation by organiser

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If you need to cancel your agreement with Planet Hoop, we kindly require a minimum of two weeks notice in order for the deposit to be fully refunded. A late cancellation may prevent Planet Hoop from filling the slot assigned to your event. 

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If the organiser cancels the agreement with Planet Hoop 7 days before the event, 50% of the fee will be required, including any deposit paid.

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Cancellation by Planet Hoop

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Planet Hoop is committed to provide you with the service promised in our agreement. In the rare event that any of our team can not fulfil their agreement, a colleague or collaborator will provide the same service, and therefore your event will not be affected. 

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In the event that Planet Hoop is unable to fulfil the agreement, you will be issued a full refund, as well as a list of similar providers, to support you and your event.

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