We have a no refund policy. Please read below about Medical Cancellations.
Once you have purchased your ticket, we are not able to refund any money. The act of purchase is ensuring that the purchaser is available for the class, course or event.
All classes require a 48 hour cancellation notice before the class to receive a makeup session opportunity. Missed sessions without the appropriate (48 hours) notice will be charged as if attended.
Customers are kindly required to ensure they have all the information about the session in advance, such as time, location and other conditions specified upon booking.
If you are running late, after 15 minutes, you won’t be able to attend the class due to health and safety reasons. If you turn up after this time you will be asked to leave and the session will be charged as attended.
If you are not arriving on time to start the class, we keep the rights to give your space for a standby student and your class will be charged as if attended.
Medical Cancellations - Cancellation is permitted where a client or team is not able to participate in a single session for medical reasons. A doctor’s note confirming that the client or group was not permitted to participate is required within 7 days of missed session and upon receipt, a credit for a makeup session will be issued.
Changes by Planet Hoop - We reserve the right to make alterations to classes booked with us. This is very rare, but sometimes necessary due to circumstances beyond our control. If a change has to occur, we will offer an appropriate alternative. If however none of the alternatives are convenient, you will have a full refund.
If a class or course are cancelled due to COVID restrictions, you will be entitled to a full refund. You will have the opportunity to remain in credit for when the sessions are due to resume.
Payment can only be made online. We do not accept cash payments at this time.